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FAQ
 What is Mundo 21?
What are the benefits of Mundo 21 plan?
Where can i call with this plan?
If my prepaid minutes are not used during a month, are they transferred to the next month?
What if the prepaid minutes are used up during the month?
Can i register the plan in my cell phone only?
Can i include cell phones in the plan at any time?
The cell phones have to be registered in my name?
What if i have already signed up for another plan with my wireline carrier?
Can i include a cell phone from another state in this plan?
Can i register more than one wireline phone?
Must the wireline phone be in the name of the holder of the bill?
Can i register more than one cell phone?
Must the cell phones be in the name of the holder of the bill?
Is there any registration fee?
Is there any period of grace if i decide to cancel Mundo 21 plan?
How is the billing of the plan done?
Do i have to pay the entire amount of the prepaid minutes if i sign up halfway in the month?
Are the rates of the plan in effect as of the sign-up date?
Can i sign up for Mundo 21 if i have signed up for another Embratel plan?
Are collect calls deducted from the prepaid minutes?
Are the local calls made from cell phones deducted from the prepaid minutes?
Can the wireline phone be Embratel's Livre phone?
Can the wireline phone be a net phone?
Can the cell phone be a Nextel?
Can it be any cell phone?
Does it run with a pabx?
Why does an IDD call to a cell phone cost less than a DDD call?
Why are rates including taxes get so much higher?
Can i be registered in another DDD or IDD alternative plan and in Mundo 21 as well?
Why do i have to receive two separate bills?
How is the bill of my cell phone(s) registered in Mundo 21 plan?
PHONE NUMBER ABROAD
What about the special number in the US, Canada or Mexico?
Can i have more than one special number?
How can i change the number supplied by Embratel abroad?
Can the number supplied by Embratel abroad receive incoming calls?
Can cell phones receive calls from the number supplied by Embratel abroad?
Can i make calls from this special number abroad?
Can i choose the special number abroad?
Can i choose any number in Brazil to which i will link the special number abroad?
Do i risk to lose the special number?
Can i choose the special number at any other time?
If the special number is deactivated for not being used, can i reactivated it at any other time?
 What is Mundo 21?
Mundo 21 is a plan that offers blocks of prepaid minutes of R$21, R$50, R$99 and R$150 for domestic and international long distance calls made from a wireline phone and from up to 3 postpaid cell phones, any day and any time. Additionally, the plan offers a special number in the US, Canada or Mexico to receive calls in Brazil with reduced rates.
What are the benefits of Mundo 21 plan?
Mundo 21 has a number of benefits:
 Wireline-Wireline DDD Rate = IDD (International Direct Dialing) for just R$0,26 / min excluding taxes;
Calls to the US for R$0,26/min (excluding taxes) to any wireline or mobile destination;
Prepaid minutes shared by 1 wireline and up to 3 postpaid cell phones, with cost optimization;
A flat rate any time, any day of the week;
A special number abroad to receive calls in Brazil for R$0,26 deducted from the prepaid minutes
Where can i call with this plan?
With Mundo 21 you can call anywhere in Brazil and the world to wireline and cell phone numbers, any time and any day of the week. The calls will be deducted from your prepaid minutes.
If my prepaid minutes are not used during a month, are they transferred to the next month?
No. The prepaid minutes not used in a month cannot be used in the next month.
What if the prepaid minutes are used up during the month?
Don't worry: if your prepaid minutes are used up, you will keep paying the same rates for DDD and IDD calls on a promotional basis.
Can i register the plan in my cell phone only?
To sign up for Mundo 21 Plan, you have to register a wireline phone, which will be responsible for the payment of your bill.
Can i include cell phones in the plan at any time?
Yes, limited to three cell phone numbers for each bill as provided in the plan regulations.
The cell phones have to be registered in my name?
No, for security reasons we will contact the cell phone numbers you registered in the plan to confirm their registration in the plan.
What if i have already signed up for another plan with my wireline carrier?
There is no problem, all you have to do is dial 21 before making any DDD or IDD call from your wireline phone. However, if you have an exclusive plan for long distance calls with your wireline carrier, we suggest you to cancel such plan in order to optimize your costs by using Mundo 21 on an exclusive basis.
Can i include a cell phone from another state in this plan?
No. You can only include cell phones from the same area where your main wireline phone is installed.
Can i register more than one wireline phone?
Yes, you can. However, each block of prepaid minutes contemplates only 1 Wireline and 3 postpaid cell phones. A new block of prepaid minutes will have to be bought for your second wireline phone.
Must the wireline phone be in the name of the holder of the bill?
Yes.
Can i register more than one cell phone?
Yes. You can register up to 3 cell phones.
Must the cell phones be in the name of the holder of the bill?
No. They can be in the name of relatives or friends. Please be reminded that the bill will be issued in the name of the holder of the plan, who will be responsible for paying the long distance calls they make through the 21. Furthermore, they will be responsible for notifying Embratel about any cancellation or change of one of the cell phones registered in the plan, and order the updating of their data in Mundo 21. Otherwise, the calls made from such phone will continue to be included in your bill.
Is there any registration fee?
No, there is no registration fee. There is only a monthly prepaid amount that will be automatically renewed on a monthly basis.
Is there any period of grace if i decide to cancel Mundo 21 plan?
No, just ring our call center no. 103 21 and order the cancellation of the plan. A pro-rata amount will be charged corresponding to the days when the plan was valid in the last month.
How is the billing of the plan done?
you will receive from Embratel, at the selected payment date, a detailed bill containing all the calls made through the 21 from your wireline and also from your cell phones registered in the plan. If you have registered any number abroad, the calls made from such number will be included in your bill as well.
Do i have to pay the entire amount of the prepaid minutes if i sign up halfway in the month?
No. You will be charged on a pro-rata basis in the sign-up month, i.e. You will pay the amount of the prepaid minutes corresponding to the remaining period of the current month, plus taxes.
Are the rates of the plan in effect as of the sign-up date?
The new rates of Mundo 21 plan will be in effect in up to 5 days following the effective date.
Can i sign up for Mundo 21 if i have signed up for another Embratel plan ?
No, to sign up for Mundo 21 you will have to cancel your participation in any other long distance domestic or international alternative plan.
Are collect calls deducted from the prepaid minutes?
Yes, the calls made from any phone abroad (IDD) through the brasil direto service and all the collect calls made from all over Brazil (DDD) are deducted from the prepaid minutes.
Are the local calls made from cell phones deducted from the prepaid minutes?
No. Only DDD and IDD calls are. The customers will receive their cell phone carrier bill with their local calls.
Can the wireline phone be Embratel's Livre phone?
Yes, provided that it is a postpaid number. It should be reminded that, by signing up for this prepaid minute service, your DDD and IDD calls will no longer be deducted from the prepaid minutes of your Livre number, but from the prepaid minutes of Embratel's product. After you sign up, you will receive two bills: one from your Livre local number and another from Embratel, containing the amounts payable for your DDD and IDD calls of the new plan.
Can the wireline phone be a net phone?
No.
Can the cell phone be a Nextel?
No.
Can it be any cell phone?
Only a postpaid cell phone.
Does it run with a pabx?
No.
Why does an IDD call to a cell phone cost less than a DDD call?
Because Embratel has entered into excellent international agreements to offer more economy, in addition to high quality, with its IDD calls.
Why are rates including taxes get so much higher?
The rate values excluding taxes are those practiced by Embratel. The charges and taxes levied on the rates by the government - icms in your state, pis (0,65%) and cofins (3%) raise the final amount paid by the customers.
Can i be registered in another DDD or IDD alternative plan and in Mundo 21 as well?
No. To sign up for muito mais 21 you will have to cancel your registration in any other long distance domestic or international alternative plan.
Why do i have to receive two separate bills?
Because Mundo 21 is a prepaid minute plan of Embratel. Embratel sends a bill to the customers with the calls made through the 21. The customers can choose to change the payment date of their Embratel bill so that it matches the date of their local carrier bill. There will be only two bills, which can be paid up together.
How is the bill of my cell phone(s) registered in Mundo 21 plan?
All the calls made through the 21 will be detailed in Embratel's bill of Mundo 21 plan. The local calls made from the cell phone(s) will continue to be charged and detailed in the mobile carrier bill.
What about the special number in the US, Canada or Mexico?
Embratel assigns to subscribers of Mundo 21 plan a phone number for any city in either of the three aforementioned countries for them to receive calls made in Brazil.
The great reason to use embrael's number is that the calling party abroad will pay for a local call (if calling from the city that originated the number) and you will answer the city in Brazil for r$0,26/min excluding taxes, which will be deducted from your prepaid minutes.
For ex.: your wireline phone number in Brazil: 2121-2121
special number in miami - us: 1111111
The person in miami (a) to whom you assigned the special number just has to dial 1111111 (b), for your phone to ring here in Brazil (c).
Can i have more than one special number?
No, each customer can have only one special number abroad linked to the wireline number. However, you can eventually change the city or the country selected for your number.
How can i change the number supplied by Embratel abroad?
To change the city or country, just contact our call center no. 10321. Your old number will be deactivated and you will be assigned a new number.
Can the number supplied by Embratel abroad receive incoming calls?
No. This number can only make outgoing calls from abroad to Brazil.
Can cell phones receive calls from the number supplied by Embratel abroad?
No. Only your wireline number registered in Mundo 21 plan can receive calls from abroad made from the number supplied by Embratel.
Can i make calls from this special number abroad?
No. This number can only receive calls and transfer them to the wireline number registered in the plan in Brazil.
Can i choose the special number abroad?
No. Embratel will define the number and contact you to inform it in 48 hours.
Can i choose any number in Brazil to which i will link the special number abroad?
No. It has to be the wireline number registered in the plan.
Do i risk to lose the special number?
Yes. If you receive no calls through the special number abroad for a 3 month period from its effective date, the number will be deactivated. The same will apply if the number remains idle for a 6 month period after receiving the first call.
Can i choose the special number at any other time?
Yes. You can sign up for the plan and not to choose the special number in a first moment. At any time afterwards you can contact our call center no. 103 21 to order the special number.
If the special number is deactivated for not being used, can i reactivated it at any other time?
Yes. This benefit can be reactivated at any time, but the number will be different from the previous one.
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