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FAQ
 What is 0800 Inteligente?
It is a service that provides to your company one single number with national coverage, concentrating the calls made from anywhere in Brazil in an answering center, with billing in the destination number (the call is paid by the called party).
What is the target public of this service?
This service is designed for companies of all sizes that need to establish a communication channel with the market by offering a free telephone access to customers. These companies intend to keep a direct contact tool with their customers in order to strengthen their relations.
The 0800 number can be used as a communication channel for the sales force as well, or for communications with partners and vendors.
What does my business need to hire 0800 Inteligente service?
In order to enjoy the benefits of 0800 service, your business must have:
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At least one telephone line - the best is to have two telephone lines installed in the same address with automatic search to avoid congestion. If the company does not have two lines, the risk of its customers calling the 0800 number and being unable to complete the call is higher. |
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CNPJ |
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E-mail - Necessary for Embratel to send certain documents to your company, including the agreement, that can only be sent to you by e-mail. |
What are the main applications of the 0800 service used by customers?
Customer Care Center (SAC):
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Doubts; |
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Information; |
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Complaints; |
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Technical assistance; |
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Help Desk; |
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Repair, etc. |
Sale of products and service provision:
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Telesales; |
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Reservation and purchase of tickets; |
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Hotel reservation; |
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Car rental; |
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Tow truck service; |
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Reporting Accidents, etc. |
What are the main edges offered to customers?
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Your company is recognized all over the country through one single number. This facilitates the memorization of its name and its phone number; |
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0800 Inteligente offers discounts for volume of incoming calls, thus reducing the costs with your collect calls. The more you are called, the bigger will be the discount. |
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As it offers free calls, 0800 service encourages the contact with your customers and draws them closer to your company; |
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0800 promotes your sales and adds value to your business image; |
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0800 adds an aura of efficiency to your company, conveying the image of a modern, organized company concerned with its customers; |
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0800 Inteligente uses Embratel Intelligent Network platform, offering facilities to route and select your incoming calls in accordance with day, time or geographic area. |
In case of the Company's change of address, or even of state, will the 0800 number remain the same?
Thanks to Embratel national coverage, even if your company moves, the 0800 number remains the same in the new site.
Does 0800 Inteligente service offer any edge in comparison with my collect calls?
Yes. The edge in comparison with your collect calls is the discount your company will earn for the volume of incoming calls. The more you receive them, the bigger is the discount, which does not apply to your collect calls.
What are the facilities of this service?
0800 Inteligente offers a lot of facilities to reduce your costs and expedite your service:
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Scheduling by time and date
Phone calls received outside the company's working hours/days can be rerouted to a standard message explaining that the call cannot be answered and recommending a more suitable time for the call (For instance, "Please call us on the next working day. Thank you?). |
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Restriction on Coverage area
Call received outside the company's working hours/days can be rerouted to a standard message explaining that the call cannot be answered and recommending a more suitable time for the call (For instance, Please call us on the next working day. Thank you t is possible to block incoming calls from cell phones, from pay stations, from other cities or even local calls, with messages informing the reason for non completion of the call (For instance, Sorry, calls made from cell phones cannot be completed"); |
Is it possible to block incoming calls made from cell phones or pay stations?
Yes, with 0800 Inteligente you can block incoming calls made from cell phones or pay stations through the Restriction on Coverage Area facility.
When is the service activated?
0800 service is activated in 30 days after registration.
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