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 What are the payment due date options offered by Embratel?
Embratel offers 6 (six) options of payment due date: the 6th, 10th, 20th, 24th and 28th of the month. Click here to change your payment due date.
Where can I pay my Embatel phone bill?
You can pay your Embratel phone bill in post office branches, lottery stands or accredited banks. Click here to view the list.
How can I put my bill in automatic bill payment?
If the bank where you or your business have an account is qualified to receive automatic debit accounts, just fill out the authorization form on the back of the first page of your bill and deliver it at your bank agency, or else ring our Call Center 0800 721 21 09 and order your registration.
How to get information about Embratel plans and promotions?
Embratel offers several options of DDD and IDD rate plans to meet the usage profile of its customers. To get more information and decide which plan suits your personal or business needs best, click here.
I have not received my bill. How can I have another copy?
To order another copy, ring our call Center 0800 721 21 09. You may choose to be mailed or e-mailed your copy as well. Click here to know more.
What is the address to send letters with suggestions or complaints to Embratel?
Embratel has an exclusive P.O. Box to receive letters with suggestions or complaints from customers, who may also ask any question. The address is Caixa Postal 2586 - Rio de Janeiro - CEP: 20179-900. You can also fill the form on this site. Click here to send yout message.
How can I know a rate value?
Ring 0800 721 21 09 and select option 5. You may do a simulation of your DDD rate (by selecting option 5.2) or IDD rate (by selecting option 5.3).
What should I do if I cannot complete my calls through the 21?
If you or your business find any trouble completing your calls through the 21 - constantly busy line, noises, cut off line, no signal, etc - ring our Call Center 0800 721 21 09. Embratel representatives will help you identify the source of the trouble - by checking if the dialing procedure is correct, for instance. And, if necessary, they will send an order to our technical staff who will be in charge of solving the trouble as soon as possible
What happens if I pay my bill after due date?
Embratel will add interests, penalties and monetary correction to you bill. Such charges will be calculated over the days in arrears and the debit will appear in the next bill. The interest rate is 1% and the penalty rate is 2%. In case of doubt ring our Call Center 0800 721 21 09.
What should I do not to be a victim of telephone fraud?
Each year Embratel invests millions of reais in protecting the services offered to you. Nevertheless, some fraudulent acts can make you a victim, as it is the case with Siga-me (Follow me) service offered by local wireline telephone carriers. Some people, claiming to be employees of such carriers, are calling our customers to offer the service and ask them to perform some changes in their phone set configuration. Attention: Embratel provides no such kind of service. Therefore, don?t follow any instructions whatsoever to that end. If you wish to report such frauds, click here. There, you will find a way to do it and help us expedite the investigation of your report. You do not need to identify yourself.. Embratel will keep your information in full secrecy.
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