With the Solução 21 service, it is possible to answer a large volume of calls coming from any part of the country almost simultaneously, routing them for evaluation, processing, and generation of information that is relevant to your business.
Your organization can answer calls with marketing announcements, disclose information on your business, announce results, survey opinions, define profiles, and, additionally, handle information in a strategic manner, with greater speed, simplicity, and savings. It is a high quality service for interacting with a variety of businesses in the corporate market.
Benefits
Televoting
Aimed at open and pay TV broadcasters, FM/AM radio stations, newspapers, industries, service providers, political marketing agencies. Enables real time interaction with consumers, who can give their opinions on any issue proposed for discussion.
Telepolls
Indicated for research institutes, government departments, political parties, industry, and trade. Enables automated measuring and handling of data on consumers or customers.
Teleinformation
Ideal for lotteries, teaching institutions, public agencies, information providers. Announces services to the community by means of a unique national number, and the data base remains within the customer's environment.
Teleassistance
For any organization owning one or more service centers. Receives calls made outside of the organization's operating hours and during jammed periods.
Teledonations
For philanthropic entities, churches, or NGO's. Receives calls indicating predefined donation values and saves the number originating the call, forwarding the list to the contracting customer. Does not charge fees on donations.
Applications
Building telephony networks for communications between headquarters and branches or subsidiaries.
DDD and DDI communication with customers and suppliers.
Calls from employees during travels (Remote Access).
Description
